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Orders imported into Shopify are being rejected, why?
Keep in mind that the MCF Shipping app was originally built to work strictly between Shopify and Amazon. That means that the app was built to process orders that are placed ON the Shopify checkout. However, over the years, businesses, like yours, have begun selling products on multiple channels and importing orders into Shopify. For example: TikTok, Meta, Google, Pinterest, Instagram, EBAY, and the list goes on.
ByteStand MCF Shipping can process these imported Shopify orders! Along with any Subscription orders but the biggest barrier with these imported orders are the shipping rate titles. Shipping rate titles can also be called ‘Delivery Method’. If your imported orders are rejected, it’s likely due to the mismatch in these shipping rate titles.
Amazon can only understand 3 words when it comes to the shipping rate titles: ‘Standard’, ‘Priority’, and ‘Expedited.’ If you look at your recent Shopify orders, check out the ‘delivery method’ column. If it shows something different, this is likely the reason why your rejected orders Shopify are not processing correctly. A secondary issue could be that the order was imported without a shipping rate title at all! This means the ‘delivery method’ is blank.
To successfully process Shopify import orders, it’s crucial to know how to import orders into Shopify properly. When importing orders, ensure that the shipping rate titles are aligned with Amazon’s requirements to avoid rejections. By using the import feature in the ByteStand app, you can easily manage and set up rate cards, allowing you to properly handle the Shopify import orders with correct shipping methods that Amazon will recognize.
MCF Shipping by ByteStand has an ‘Import’ feature. This feature allows you to create rate cards on the Rate page. By using imported rate cards, you can translate your imported orders’ delivery methods into words that Amazon will understand on the back end!
This means that on the back end of the code, Amazon will receive these orders with a ‘Standard’ shipping selection, while the customer sees a ‘blank’ shipping option or a ‘Free Shipping’ option. It ensures that Amazon can understand how to ship the order to the customer.
This video will help identify why your imported orders are being rejected, how to use the Order page in our app, how to enable the Import feature in the app, and set up imported rate cards.
After enabling the Import feature and setting up the correct imported rate cards, you can go back to the orders and ‘Request Fulfillment’. Once completed, the status of your order will change to ‘In Progress.’ You have now sent the order to Amazon via the ByteStand App. Amazon takes up to 10 minutes to Accept or Reject orders. Once Amazon accepts or rejects the order, you will see the order populate in the Order page of the app, which includes the Amazon ID and order status.
That’s it!
If you have questions, please chat us on the website or in the app, email us at help_me@bytestand.com, or schedule a video call!
And watch the original Import Set Up video