I can’t find my Orders in the FBA Shipping app!
I can’t find my orders in the FBA Shipping app!
If your orders are not being placed inside of the FBA Shipping app on the Order page then there is a set up issue going on!
Please go to Shopify, click on Orders, then click on one of the orders to see the detail of the order. At the top of the order look for ‘Location’ Does the Location say anything other than ‘FBA Shipping’ ? See below for an example:
If the orders Location says anything other than ‘FBA Shipping’, that means that the SKUs/products in that order have not been edited to be ‘Stocked At’ FBA Shipping inside of Shopify. OR the products were NOT set to FBA Shipping when the order was placed!
Here is an example of where you would change this for your products:
Please use this video to check the ‘Stocked At’ selection of your products! This video also contains info on how to set up your Shipping profile correctly in Shopify (if you are using live Amazon rates)
Please take the time to watch the video and adjust any of your FBA products ‘Stocked At’ to FBA Shipping. And don’t forget to Save your changes in Shopify!
After you make the ‘Stocked At’ change to the products your future FBA orders should have a ‘Location’ of ‘FBA Shipping’! And be viewable inside of the app!
Past orders
We are not able to ‘fix’ past orders that are assigned to other locations. If past orders have failed it would be best just to recreate those orders as MCF orders directly in Amazon Seller Central.
To submit an order through Amazon’s MCF program open up your seller central dashboard and go to your FBA Inventory, select the checkbox next to a FBA product, at the top of that product table is an “action” button, click that and in the drop down select “fulfillment order”. Then simply follow the steps Amazon leads you thru and you will be able to place an order to be fulfilled by Amazon.
Need to turn on Automatic fulfillment as well? See below!
For future orders turn ‘automatic fulfillment’ on and you will not have to ‘Request Fulfilment’ for future orders.
Here is a video on how you turn on Automatic Fulfillment within Shopify! https://youtu.be/mDz0kPjFpOo
Please keep the below in mind, in case you are shipping some items through us but you are manually shipping any other items!
If you turn on auto fulfillment then your FBA Shipping orders being sent to Amazon will be auto sent to Amazon, which is great. That also means that your ‘manual’ orders which are going to your fulfillment center will be ‘auto fulfilled’ meaning that the customer will receive an email that the order has been placed and then within a few minutes receive another email that says the order has been shipped. This is a good option if you ship your manual orders within 24 hours of receiving the orders.
If you keep automatic fulfillment turned off the FBA orders being sent to Amazon will sit in the Order tab on Shopify until someone from the store clicks on the orders and then click ‘Request Fulfillment’ but this also ensures that your manual orders being sent to your warehouse are not shown as fulfilled and emails are not sent to customers until you send them.
It is a decision each store has to make. I would suggest to make the decision off of the amount of orders you receive…if you receive more FBA orders to Amazon I would keep auto fulfill on. If you receive more manual orders to your manual warehouse, I would keep auto fulfill off.
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