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Why do my orders say ‘Order Created’ in the app or ‘Unfulfilled’ in Shopify??

Why do my orders say ‘Order Created’ inside the app or ‘Unfulfilled’ in Shopify?

If your orders say ‘Unfulfilled’ In Shopify.

Which means they say ‘Order Created’ inside of our app on the Order page.

That means the store had ‘automatic fulfillment’ turned off when the orders were originally placed! So for your current orders the store will need to look at the orders one by one in Shopify and press the green button that says ‘Request Fulfillment’ in order to send the orders to Amazon via our app!

Then, you can look at the status of the orders directly in our app on the Order page. To see if the orders are accepted or rejected.

For future orders turn ‘automatic fulfillment’ on and you will not have to ‘Request Fulfilment’ for future orders.

Here is a video on how you turn on Automatic Fulfillment within Shopify! https://youtu.be/mDz0kPjFpOo

Please keep the below in mind, in case you are shipping some items through us but you are manually shipping any other items!

If you turn on auto fulfillment then your FBA Shipping orders being sent to Amazon will be auto sent to Amazon, which is great. That also means that your ‘manual’ orders which are going to your fulfillment center will be ‘auto fulfilled’ meaning that the customer will receive an email that the order has been placed and then within a few minutes receive another email that says the order has been shipped. This is a good option if you ship your manual orders within 24 hours of receiving the orders.

If you keep automatic fulfillment turned off the FBA orders being sent to Amazon will sit in the Order tab on Shopify until someone from the store clicks on the orders and then click ‘Request Fulfillment’ but this also ensures that your manual orders being sent to your warehouse are not shown as fulfilled and emails are not sent to customers until you send them.

It is a decision each store has to make. I would suggest to make the decision off of the amount of orders you receive…if you receive more FBA orders to Amazon I would keep auto fulfill on. If you receive more manual orders to your manual warehouse, I would keep auto fulfill off.


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