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The most common reason an unfulfilled order Shopify cannot be located in Amazon nor the app is due to the order’s status in Shopify. If you have a shopify unfulfilled order or any unfulfilled Shopify order on your Shopify order page, see below. These unfulfilled Shopify orders will not be visible in the Order page of the ByteStand app or in Amazon.
Side note: If you click on your order and it’s Location is something other than ‘ByteStand(marketplace)’ keep reading.
A fulfillment status of ‘Unfulfilled’ on Shopify can mean that automatic fulfillment was disabled when the order was created. The easiest fix is to press ‘Request Fulfillment’ for each unfulfilled order.
To process an unfulfilled Shopify order, press the black button that says ‘Request Fulfillment’ in Shopify
Next, follow the prompts to ‘Send Fulfillment Request’
Upon completion, the status of your order will change to ‘In Progress.’ You have now sent the order data to Amazon via the ByteStand App. Amazon takes up to 8 minutes to Accept or Reject orders. Once Amazon accepts or rejects the order you will see the order populate in the Order page of the app. Which will include the orders Amazon Order ID and status.
Automatic Fulfillment can be enabled two different ways. Depending on your app set up.
This means you must enable/disable Automatic Fulfillment in your Shopify > Settings > General.
Here is a video on how to turn on Automatic Fulfillment within Shopify! https://youtu.be/mDz0kPjFpOo
*This feature is now in ‘General’*
2. If you DO have the Flex feature enabled in ByteStand the home screen of your app will look like this.
Click on Flex and ensure that the SKUS you need ByteStand to manage are set up correctly. They should have a marketplace selected and the Automatic Fulfill? box checked. If you make changes remember to press Save!
If you have made it this far it means there is a different issue with the order. Most likely you are a store with Flex enabled and it has not been set up correctly.
If you click on your order and it’s Location is something other than ‘ByteStand(marketplace)’ read this page now. It will show you how to fix this issue. Or continue reading below.
If this is the case you will want to check two areas.
Flex is the tool that tells ByteStand if ByteStand should be managing the products in your orders. Thus, sending the orders to Amazon for fulfillment. You will want to ensure that the SKU(s) in your order are set up correctly in Flex.
Within 3 minutes of these changes the orders (which includes the SKU(s) you just set up in Flex) location should switch to ByteStand(marketplace). Where it will automatically send to Amazon if you enabled automatic fulfillment or will give you the option to Request Fulfillment.
Here is a quick video as a visual!
If that fixed the location of the order you are finished. If not keep reading.
If the Shopify order’s ‘delivery method’ also called a ‘Shipping Rate’ title is different than the Rate Cards you’ve created in ByteStand, this can be the issue. Especially if you’ve already checked Flex and confirmed that Flex is set up correctly.
Take a look at the Shopify order example below and it’s Shipping Rate title.
Look at the same location on your order. What does your orders Shipping Rate title say? Take note of it. Now open a secondary tab or navigate to ByteStand. And click on Rates.
In your list of rate cards, do you see any Rate cards that match the ‘Shipping Rate’ title in your order? Look in the ‘Rate Name Defined in Shopify’ section. Don’t forget to scroll down the screen if you have more than two rate cards.
Can’t find a rate card that matches the Shipping Rate title in your order? That is the issue!
Now, lets solve the issue! But, first here is a quick video of the instructions above.
The easiest way to fix this issue is to edit the order in Shopify, remove the current shipping rate title/delivery method, and add the correct shipping rate title. Make sure it is a title that matches one of your Rate cards built in ByteStand! Save your change & give the app up to 3 minutes to update the location of the order.
Within 3 minutes of these changes the orders location should switch to ByteStand(marketplace). Where it will automatically send to Amazon if you enabled automatic fulfillment or will give you the option to Request Fulfillment.
Video Instructions on editing an order below
Congratulations on troubleshooting your MCF order and Amazon shipping! If this does not answer your question please visit the Contact Us page to send Cara a message! She’ll be happy to assist.
It means the order has not yet been processed or sent to Amazon for fulfillment.
Unfulfilled Shopify orders are not synced to ByteStand or Amazon until fulfillment is requested.
Click “Request Fulfillment” on each unfulfilled order in Shopify to send it to Amazon via ByteStand.