Why do my Shopify orders have a fulfillment status unfulfilled?
Why do my Shopify orders have a fulfillment status unfulfilled? I can’t find my orders in Amazon.
If your Shopify multi channel fulfillment orders have a fulfillment status ‘Unfulfilled’ on the Shopify order page see below.
Unfulfilled Shopify orders will not be visible in the Order page of the ByteStand app.
ByteStand Order Statuses
A orders fulfillment status ‘unfulfilled’ means automatic fulfillment was disabled when the order was created. The store will need to ‘Request Fulfillment’ for each unfulfilled order.
Press the black button that says ‘Request Fulfillment’…
Next, follow the prompts to ‘Send Fulfillment Request’
Upon completion, the status of your order will change to ‘In Progress.’ You have now sent the order to Amazon via the ByteStand App. Amazon takes up to 15 minutes to Accept or even Reject orders. Once Amazon accepts or rejects the order you will see the order populate in the Order page of the app. Which will include the orders Amazon Order ID and status.
For future orders turn ‘automatic fulfillment’ on.
Here is a video on how to turn on Automatic Fulfillment within Shopify! https://youtu.be/mDz0kPjFpOo
Please keep the below in mind, in case you are shipping some items through us but you are manually shipping any other items!
If you turn on auto fulfillment then your FBA Shipping orders being sent to Amazon will be auto sent to Amazon, which is great. That also means that your ‘manual’ orders which are going to your fulfillment center will be ‘auto fulfilled’ meaning that the customer will receive an email that the order has been placed and then within a few minutes receive another email that says the order has been shipped. This is a good option if you ship your manual orders within 24 hours of receiving the orders.
If you keep automatic fulfillment turned off the FBA orders being sent to Amazon will sit in the Order tab on Shopify until someone from the store clicks on the orders and then click ‘Request Fulfillment’ but this also ensures that your manual orders being sent to your warehouse are not shown as fulfilled and emails are not sent to customers until you send them.
It is a decision each store has to make. I would suggest to make the decision off of the amount of orders you receive…if you receive more FBA orders to Amazon I would keep auto fulfill on. If you receive more manual orders to your manual warehouse, I would keep auto fulfill off.