The most common reason a order cannot be located in Amazon nor the app is due to the orders status in Shopify. If your Shopify order(s) have a fulfillment status of ‘Unfulfilled’ on the Shopify order page see below.
Unfulfilled Shopify orders will not be visible in the Order page of the ByteStand app or in Amazon.
A fulfillment status of ‘Unfulfilled’ means automatic fulfillment was disabled when the order was created. The store will need to ‘Request Fulfillment’ for each unfulfilled order.
Press the black button that says ‘Request Fulfillment’ in Shopify
Next, follow the prompts to ‘Send Fulfillment Request’
Upon completion, the status of your order will change to ‘In Progress.’ You have now sent the order data to Amazon via the ByteStand App. Amazon takes up to 8 minutes to Accept or Reject orders. Once Amazon accepts or rejects the order you will see the order populate in the Order page of the app. Which will include the orders Amazon Order ID and status.
Here is a video on how to turn on Automatic Fulfillment within Shopify! https://youtu.be/mDz0kPjFpOo
If you turn on auto fulfillment then your MCF Shipping orders being sent to Amazon will be auto sent to Amazon, which is great. That also means that your ‘manual’ orders which are going to your fulfillment center will be ‘auto fulfilled’ meaning that the customer will receive an email that the order has been placed and then within a few minutes receive another email that says the order has been shipped. This is a good option if you ship your manual orders within 24 hours of receiving the orders.
If you keep automatic fulfillment turned off the MCF orders being sent to Amazon will sit in the Order tab on Shopify until someone from the store clicks on the orders and then click ‘Request Fulfillment’ but this also ensures that your manual orders being sent to your warehouse are not shown as fulfilled and emails are not sent to customers until you send them.
It is a decision each store has to make. I would suggest to make the decision off of the amount of orders you receive…if you receive more MCF orders to Amazon I would keep auto fulfill on. If you receive more manual orders to your manual warehouse, I would keep auto fulfill off.