But what happens when a customer orders both FBA products and manually fulfilled products? It used to be that you had to manually enter the FBA order info into Amazon because Shopify wouldn’t split out the shipping rates during checkout. So basically, Shopify would use your manual shipping rate and mark the whole order for manual fulfillment.
But that sucks. We want everything to work automatically, totally seamlessly!
Well now you can setup your shipping rates so that the FBA Shipping app automatically sends the FBA items to Amazon while leaving the manual items for you to fulfill. It’s actually really simple. All you have to do is name your manual shipping rate “Standard”. It can’t be “standard” or “standard shipping” or any other variation, it must say exactly “Standard”.
Here’s how to do it:
Be sure to also check out the weight based rates video mentioned in the above video.
Gennifer is the Customer Support Magician at ByteStand, where she lives and breathes customer service education while sipping coffee in her pajamas.
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