So you’ve got some products that are fulfilled by Amazon and other products that are fulfilled by you or another service. How the heck do you set up your shipping and fulfillment services so that the right orders go to the right place? And what about mixed orders? How do you handle partial fulfillment?
Note: Amazon is super nit-picky about what shipping rates they’ll accept. Amazon WILL NOT accept orders that use shipping rates from your Shopify shipping settings. They only accept the shipping rates from the FBA Shipping app (we’re BFFs).
That means if a customer is buying FBA products and they select a Shopify shipping rate at checkout, Amazon will reject the order. And even though we’re BFFs with Amazon, we can’t make them accept it. So your customer will be unhappy which will make you unhappy which will make your friends and family unhappy and the whole world will end up unhappy. We don’t want that!
So the goal is to prevent those Shopify shipping rates from pulling through to the checkout when customers order FBA products. You do that by setting up ALL your shipping rates in the FBA Shipping app. And then following the steps in that video to match your Shopify shipping settings to the app.
Gennifer is the Marketing Manager at ByteStand, where she lives and breathes customer service education while sipping coffee in her pajamas.
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