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Why won’t ByteStand MCF Shipping sync my inventory quantity?

Why is my inventory not synced?

ByteStand MCF Shipping may be unable to sync your inventory due to many reasons. The good news is that this is easy and quick to troubleshoot and resolve.

The issue could be:

  1. The store does not have the ‘Sync’ feature enabled.
  2. Sync Settings is not set up
  3. The product SKUS do not match between Shopify and Amazon
  4. The product SKUS do not exist in Amazon or the Seller’s account.
  5. The products are unavailable at Amazon

Lets take a moment to check each option.

1. Is the ByteStand ‘Sync’ feature enabled?

ByteStand MCF Shippings main goal is Order Fulfillment. To check if you have Sync enabled go to the home page of the ByteStand MCF Shipping app. It says ‘What would you like to do today?’

If you have a Sync button then Sync IS enabled and you need to move to the next step.

fba inventory sync

If you do not see a Sync button on the home page you are not paying for Inventory Sync. Please keep reading.

  • Open ByteStand
  • Click on Account
  • There is nothing to change on Step 1 and 2. Press Save (if there is a save button) and then Next on both pages.
  • You will be sent to Step 3. ‘Sync’
  • There is a selection bar with a – and a +….select your number of SKUs. The fee starts at $15/month and covers up to 1,000 SKUs. So if you have 121 products…you just pick any number between 1-1,000 and the cost is $15/month.
  • Then press Save. If a new page for permissions appear, approve the permissions. You will be sent back to the app. Press Next.
  • On the coupon page press Next.
  • You will be sent to a Shopify app subscription page. Approve the new cost. Which will only be charged after your free trial is complete and on your billing date. No charge is collected immediately.
  • After that you are sent to the home page of the app!

Now a ‘Sync’ button will appear on your home page. But, you are not finished. Here is a quick video that describes each of ByteStand MCF Shipping’s add on features including Sync and how to enable it.

2. How to set up or check your ‘Sync Settings’ in ByteStand

A common issue after ensuring that your Sync is enabled is to also check that the apps Sync Settings are active! The app does not automatically start syncing your products information once Sync is enabled. The store must set up the Sync Settings in order to tell ByteStand which SKUs/products the app should sync and if the app should sync product list prices and/or product inventory.

3. Do the product SKUS match from Amazon to Shopify?

It is vital that the product SKUS in Shopify match their EXACT Amazon SKUS. This is the primary way that ByteStand tells Amazon the correct products to pick, pack, and ship in your MCF orders. The app does not use product FNSKU, ASIN, ISBN, barcodes, etc. Just ‘SKU.’

If the SKUs in Shopify are incorrect there are two options:

  1. Manually change the product SKUs in Shopify.
  2. Utilize ByteStands Virtual Bundle feature to translate the SKUS in the back end of the code from Shopify to Amazon. With this add-on feature of $10/month per marketplace the app can translate a SKU Of ABC123 from Shopify to the real Amazon SKU of 123ABC in the back end of orders.

4. Do the product SKUS exist in the correct Amazon Seller account?

The store must own the products they are attempting to sell. The products/SKUs must exist in the Amazon Seller Central account for FBA inventory sync to be successful. This ii not compatible for drop shippers, FBM, vendors, print on demand, pre-orders, etc.

5. Are you products in an ‘Available’ status in Amazon?

ByteStand MCF Shipping can only see and sync FBA products which are assigned to the connected Amazon Seller Central account. The products must also be in a Available status with Available inventory. Or FBA inventory sync cannot work successfully.

The below are NOT ‘available’:

  • Fulfilled by Merchant (FBM)
  • On Hand
  • Reserved
  • On Hold
  • Unfulfillable
  • etc.

If you do not need Order Fulfillment Keep Reading

If you ONLY need FBA product inventory and/or sync ability you should look at our SnapSync app below. .

As you may not need ALL of the features of the ByteStand MCF Shipping app

Here is SnapSync in the App store https://apps.shopify.com/simplesync-amazon-fba-sync

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