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Are you trying to send a Shopify order to Amazon?
If you’ve installed the ByteStand MCF Shipping app and set it up correctly, your orders should have a ‘Location’ of ‘ByteStand (marketplace).’ If they do not, keep reading.
Your Shopify order may have a different Location, which will need to be changed in order to sync Shopify orders with
If this is the case, you will want to check two areas.
Flex is the tool that tells ByteStand if ByteStand should be managing the products in your orders. Thus, sending the orders to Amazon for fulfillment via Amazon FBA Shopify integration. You will want to ensure that the SKU(s) in your order are set up correctly in Flex.
Within 3 minutes of these changes, the orders (which include the SKU(s) you just set up in Flex) location should switch to ByteStand (marketplace), and it will automatically send to Amazon if you enabled automatic fulfillment or give you the option to Request Fulfillment.
Here is a quick video as a visual!
If that fixed the location of the order, you are finished. If not, keep reading.
If the Shopify order’s ‘delivery method,’ also called a ‘Shipping Rate’ title, is different than the Rate Cards you’ve created in ByteStand, this can be the issue. Especially if you’ve already checked Flex and confirmed that Flex is set up correctly.
Take a look at the Shopify order example below and its Shipping Rate title.
Look at the same location on your order. What does your order’s Shipping Rate title say? Take note of it. Now open a secondary tab or navigate to ByteStand. And click on Rates.
In your list of rate cards, do you see any Rate cards that match the ‘Shipping Rate’ title in your order? Look in the ‘Rate Name Defined in Shopify’ section. Don’t forget to scroll down the screen if you have more than two rate cards.
Can’t find a rate card that matches the Shipping Rate title in your order? That is the issue!
Now, let’s solve the issue! But, first, here is a quick video of the instructions above.
The easiest way to fix this issue is to edit the order in Shopify, remove the current shipping rate title/delivery method, and add the correct shipping rate title. Make sure it is a title that matches one of your Rate cards built in ByteStand! Save your change & give the app up to 3 minutes to update the location of the order.
Within 3 minutes of these changes the order’s location should switch to ByteStand(marketplace). Where it will automatically send to Amazon if you enabled automatic fulfillment or will give you the option to Request Fulfillment.
Video Instructions on editing an order below
Congratulations on troubleshooting your MCF order and Amazon shipping! If this does not answer your question please visit the Contact Us page to send Cara a message! She’ll be happy to assist.