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Error warnings & troubleshooting MCF Fast Badge

Is MCF Fast Badge set up correctly?

MCF Fast Badge offers a quick and easy way for your shoppers to view delivery time estimates directly on your Shopify product pages. These estimates are customized based on the shopper’s zip code, providing accurate and personalized information.

Example of Amazon MCF Fast Badge

Fast Badge can help you increase traffic, conversion, and sales by showcasing MCF’s fast delivery speeds to Shopify shoppers early on in their journey.

Requirements:

To take advantage of MCF Fast Badge, you’ll need:

  1. A US Amazon marketplace
  2. Flex enabled in your store (If you haven’t set up Flex yet, please refer to our instructional videos for guidance)
  3. Shopify 2.0 Theme.

Once you have Flex enabled, we’ve prepared a step-by-step video guide to help you set up the new MCF Fast Badge feature.

How to set up MCF Fast Badge – video guide

Use this video to learn about and set up MCF Amazon Fast Badge in ByteStand. Written instructions can be found on this Knowledge Base page.

Troubleshoot why Fast Badge is not working

Use the below checklist to troubleshoot MCF Fast badge issues.

  • Are you a merchant outside of the US? MCF Fast Badge is only available in the US marketplace at this time. As Amazon expands Fast Badge to additional marketplaces, ByteStand will expand as well.
  • Is Flex enabled and set up inside of ByteStand? The Flex feature tells Shopify and ByteStand what products should be sent to Amazon in Shopify orders, if the orders should be automatically fulfilled, and which SKUs should receive the Fast Badge feature. Scroll up to ‘Requirements’ in this post to learn more about Flex and how to enable and set Flex up.
  • Shopify Theme. MCF Fast Badge is only compatible with 2.0 Shopify themes. If you are receiving an error while setting up Fast Badge it could be because your store is using a Vintage Shopify theme. The store will want to change or upgrade their theme in order to use the MCF Fast Badge feature.

Frequent Error warnings – This service is currently unavailable

There are multiple reasons the MCF Fast Badge block shows an error warning on product pages. If the error message inside of the block says, ‘This service is currently unavailable’ check the below.

  • The stores Amazon Credentials have expired in the app. If this is the case the store should have a large error warning on the home page of the app. This also means the stores orders would not be sending to Amazon correctly and/or inventory sync is not working in the app.
  • Inventory. The SKU the customer is attempting to receive estimated shipping timeframes on is currently out of available inventory in Amazon Seller Central. Check the SKU’s inventory in Amazon.
  • Seller Account is Blocked. It is common for Amazon to block sellers Amazon accounts from the MCF program. This is out of ByteStands control. If this is the case the stores orders are also not sending to Amazon and are most likely stuck in a Failed status in the Order page of the app. If you click on the Failed warning a pop up will appear that reports the account is blocked.
  • Product SKUS. If the product does not have a SKU or the SKU is incorrect the error warning will say ‘This service is currently unavailable.

Additional Notes

  • Flex must be enabled to use Fast Badge. Refer to our YouTube Playlist for guidance on setting up Flex.
  • Fast Badge will only appear on products or product variants managed by the ByteStand app (as per the Flex page).

Additional Support

Learn more about Amazon MCF Fast Badge directly on Amazon Seller Central

If you encounter any error warnings in the app or on your store’s Amazon Fast Badge block, please contact us via: