Order Status Definitions

Order Status Definitions

Order Created – Order Created in Shopify, but not yet sent to Amazon

Sent To Amazon – Order was sent to Amazon, and can be cancelled

Received by Amazon – Amazon is working on the order, but it can still be cancelled by you

Processing by Amazon – Amazon is working on the order, and it CANNOT be cancelled by you

Cancelled – The fulfillment for this order has been cancelled in Amazon Seller Central. You must still cancel and refund this order in Shopify!

Shipped – The order is on the way to the customer

Amazon cannot fulfill – Amazon cannot fulfill the order, click the icon in the table above for details

Amazon marked Invalid – Typically an item of the order address is invalid, click the icon in the table above for details

Failed – The order failed with Amazon, click the icon in the table above for details

If a order has failed for any reason. Go ahead and recreate the FBA portion of the order in Amazon Seller Central. See below.

To submit an order through Amazon’s MCF program open up your seller central dashboard and go to your FBA Inventory, select the checkbox next to a FBA product, at the top of that product table is an “action” button, click that and in the drop down select “fulfillment order”. Then simply follow the steps Amazon leads you thru and you will be able to place an order to be fulfilled by Amazon.

Below is a video explaining the new Order Page inside of the FBA Shipping app.

Back to FBA Shipping Knowledge Base