If your store has orders placed before the MCF Shipping app was set up correctly we are unable to send those past Shopify orders to Amazon.
This is because your Shopify orders ‘Location’ or ‘fulfillment service’ must say ‘FBA Shipping’ in the order on Shopify. This is what tells Shopify to send specific orders to either our app to forward to Amazon…or not. As some stores do manual shipping as well. Learn more about the ‘Location’ of orders and how to change this for your future orders on this webpage! Click here
Please recreate your past Shopify orders directly in Amazon Seller Central as MCF orders. See instructions below.
To submit an order through Amazon’s MCF program open up your seller central dashboard. Navigate to the menu in the upper left hand corner and click on Orders. Next navigate to Create MCF Order. Input the customers shipping address and add the customers products. Shipping rates will appear to the right. Select a rate and submit the order.
Let us know if you have any follow up questions!