Tag: FreshCredit
- Is store credit automatically given when returns are processed?
The short answer is no, credit is not automatically given. Unfortunately our app does not link to payments, discounts, or rules. It is simple and manual. Once the store processes a return in Shopify. In order to give the customer store credit you will want to log into the FreshCredit app and add the credit […]
- How do I use the Shortcodes in FreshCredit?
What are Shortcodes? Think of shortcodes as cheat codes. While editing your customer notifications you can use shortcodes to modify the body of the messages. Shortcodes may be used in emails and SMS. Shortcode Definitions This section will explain each shortcode and show what it looks like to customers. All example images are for the […]
- How to enable the Email/SMS notifications in FreshCredit
Where do I go to enable customer Email/SMS notifications? On the homepage of the FreshCredit app use the purple menu to the right to navigate to ‘Notifications’ On the next page scroll down to Notification Settings. Take note of the ‘toggles’ to the left of each option. Press on the toggle to enable ‘Credit Added’ […]
- How to read the FreshCredit Export file
I’ve exported by customer data but what does this mean? To quickly learn how to export your customers store credit data and how to read the FreshCredit Export data watch the video below. Where is the data sent? The customer data will be emailed to the email address associated with the Shopify store. You can […]